If you are not completely satisfied with your purchase from chipgold.co.uk you can return the goods, for any reason within 15 days of receipt for either an exchange or refund.

When returning goods the item/s needs to be in its original and unused condition accompanied by the gift box, diamond certificate (where appropriate) and the completed detachable return slip (at the bottom of the dispatch note). You are responsible for the cost of returning any goods to us.

For your own benefit, when returning an item/s direct to chipgold.co.uk, we suggest using Royal Mail Special Delivery. This will ensure there is proof of delivery and insurance on the goods whilst in transit.

Should you have any questions regarding returns please fill out the form below or email goldas.uk@chipgold.co.uk.